I must admit, I take communication for granted. We pick up a telephone, dial a number and instantly are connected with the one we want to chat with. Somehow this tool has been broken. For the last two months we have been experiencing some rather frustrating phone problems. While we think we know what the problem is, our carrier’s, Frontier & Verizon Communications beg to differ with us, even if 95% of our clients that we polled (as Frontier & Verizon asked) were customers of these carriers. Could it be that one of these companies is selling their landline portion of the business to the other in the midst of a labor dispute have anything to do with the problem? They say no, perhaps they are embarrassed to admit this is the reason, or they don’t know what the problem is, let alone know how to fix it!
In the course of business, people tell us that sometimes they receive an operator message that our phone lines have been disconnected, are no longer in service, or that the number is not valid at all. Sometimes the person calling will be connected but cannot hear us when we answer. Fortunately, we have caller ID so if you do call and cannot hear us, we will call you back. If you try several times and cannot connect (even if you do and we can’t hear you), you may e-mail us at email@example.com, and that message will be forwarded to the appropriate person to call you back. However, be sure to include contact information so we can respond back to you.
We apologize for any inconvenience this causes and hope that in the very near future this will finally be resolved.